Spending too much time on non-chargeable work. We’ve all had it happen, or at least I know I have many times in the early days. People come to you asking for a “quick favour” or can I “pick your brains” on something. Then the email from them comes through with a long list of questions, at which your heart sinks.
90% of business support professionals that I come across tend to meet with most or all people that approach their business without any pre-qualification as to whether they are a potential client or not. Their first response is to say let’s get a meeting in the diary or meet for coffee because they are just so excited to have a ‘lead’.
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