by Patricia Lustig
The Cynefin Framework is based on the premise that the way a problem is categorised impacts on the nature of the leadership response. Few leaders and coaches work from a clear understanding of this kind and are therefore immediately limited in their effectiveness. The basic model contains four kinds of problems:
Simple: The domain of best practices – These problems can be categorised and fixed. Sense, categorize, respond; Ensure proper processes are in place; Delegate; Use best practices; Communicate in clear, direct ways; Understand that extensive interactive communication may not be necessary.
Complicated: The domain of experts – These might not be immediately solvable, but experts can fix them with enough time, knowledge and resources. Sense, analyse, respond; Create panels of experts; Listen to conflicting advice.
