Sales Coaching

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Developing Your Sales Skills

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By Laureen Quick (USA) For most people in business, sales is a word fraught with emotional contradictions. We love it when we close a sale and we hate it when we have to “do” sales.   And yet sales is simply an interactive process that involves seven key steps and

Your Customer is NOT Always Right!

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By Ken Keis (Canada) Definition of Opinion: A view, judgment, or appraisal formed in the mind about a particular matter; belief stronger than impression and less strong than positive knowledge; a formal expression of judgment Yes, there are times when our clients have concerns to which we need to respond,


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By Barbara J. Cormack (France) Coaching is a people industry and it’s true when they say that ‘people buy from people’. Not only being involved in gathering research material about business; I work with a number of small businesses and I run lectures for people who either want to